Refund policy
Returns & Refunds
I hope you love your order! However, if something isn't quite right, here's how returns work.
Return Policy
You have 14 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging where possible.
- Be accompanied by proof of purchase.
To start a return, please contact info@studiostellae.nl.
Returns must be approved before being sent back. Items returned without contacting us first may not be accepted.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or you received the wrong item.
Returns should be sent to:
Studio Stellae
Weverstraat 16-9
6811 EL Arnhem
The Netherlands
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong product, please contact info@studiostellae.nl within 7 days of delivery, including photos of the issue. I'll do my best to resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Digital products (if applicable).
- Gift cards.
- Sale or clearance items.
If you're unsure whether your item is eligible for a return, feel free to get in touch before placing your order.
Exchanges
The easiest way to exchange an item is to return the original product (once approved) and place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
To qualify, the item must be unused, in its original condition and packaging where possible, and accompanied by proof of purchase.
Refunds
Once your return has been received and inspected, you'll be notified whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Original shipping costs are non-refundable.
If more than 15 business days have passed since your refund was approved, please contact info@studiostellae.nl.
Order Cancellations
Orders may be cancelled before they have been shipped.
Once an order has been dispatched, it can no longer be cancelled. You may still request a return after delivery in accordance with the return policy above.
Questions?
If you have any questions about returns, refunds, or your order, please don't hesitate to contact me at info@studiostellae.nl. I'm always happy to help! 💌