Shipping policy
Thank you so much for supporting my small business! Every order is carefully packed by hand from my little studio in the Netherlands. 💛
Processing Time
Orders are usually packed and shipped within 1–3 business days.
Once your order has been dispatched, you'll receive a shipping confirmation email.
Shipping Destinations
Studio Stellae currently ships to:
- 🇳🇱 The Netherlands
- 🇪🇺 European Union
- 🇬🇧 United Kingdom
- 🇺🇸 United States
If your country isn't available at checkout, feel free to contact me and I'll see if I can help.
Estimated Delivery Times
Please note that the delivery times below are estimates and may vary due to busy periods, customs processing, weather conditions, or postal delays.
| Destination | Estimated Delivery |
|---|---|
| 🇳🇱 Netherlands | 1–3 business days |
| 🇪🇺 European Union | 3–7 business days |
| 🇬🇧 United Kingdom | 3–7 business days |
| 🇺🇸 United States | 3–7 business days* |
*International deliveries may occasionally take longer depending on customs and local postal services.
Customs & Import Fees
Orders shipped outside the European Union (including the United Kingdom and United States) may be subject to customs duties, import taxes, VAT, or other fees upon arrival.
These charges are the responsibility of the customer and are not included in the item price or shipping costs. Unfortunately, I have no control over these fees and cannot predict what they may be.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery times are outside of my control.
If your package appears delayed or hasn't arrived within a reasonable timeframe, please get in touch at info@studiostellae.nl. I'll gladly help investigate the shipment where possible.
Please note that Studio Stellae cannot be held responsible for delays caused by postal services, customs processing, severe weather, or other circumstances beyond my control.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you've entered an incorrect address, contact me as soon as possible. I'll do my best to update it before your order ships.
If a package is returned due to an incorrect or incomplete address provided by the customer, the customer is responsible for paying the shipping costs for reshipment.
Questions?
If you have any questions about shipping or your order, please don't hesitate to contact me at info@studiostellae.nl. I'm always happy to help! 💌